FAQs
Do you offer Free Shipping to UK ?
Yes, At Bondawood, we are delighted to offer free shipping on all orders within the United Kingdom.
Do you offer worldwide shipping?
Yes, we ship our products worldwide, Please note that shipping may not be free for all countries — feel free to contact us for shipping details specific to your location.
Can I return my purchase if I’m not satisfied?
Absolutely — we offer a 30-day money-back guarantee with free returns, so you can shop with confidence.
Are your products handmade?
Yes — all our faucets and shower systems are handmade. ensuring authentic craftsmanship and unique quality.
What materials are used in your products?
Our fixtures are crafted from high-quality brass for durability, corrosion resistance, and long-lasting performance.
How long does delivery take?
Delivery times vary by location. For the UK And USA delivery is fast and typically takes 4–6 business days. Once your order is processed, you will receive tracking information to follow your shipment.
Do you offer wholesale pricing?
Yes, we offer wholesale pricing for bulk and business orders. If you’re interested in wholesale purchasing, please contact us directly with your order details, and our team will be happy to assist you.
Mail : Contact@bondawood.com
Is the exterior made of solid brass or just a gold finish?
All of our products are made from 100% solid brass. We do not use gold-colored coatings, plating, or artificial finishes. The natural brass material ensures durability, authenticity, and long-lasting quality.
Can I customize a product (size / finish)?
We offer customization on select items. Please contact us Contact@bondawood.com , directly with your requirements for personalized options.
What payment methods do you accept?
We accept all major credit and debit cards and offer secure online payment options, including trusted checkout systems such as Stripe, depending on your region.
Are installation instructions included?
Yes — every product includes clear installation guidance. If needed, we can also provide additional support or videos on request.